Legal

Legal

This website and its content are owned by Anchor Capital and are protected by copyright and other intellectual property laws. All rights not expressly granted are reserved. Anchor Capital hereby authorises you to view, download, print and distribute the content of this website, but only for information, non-commercial and private purposes.

COMPLAINTS PROCEDURE

Introduction

The purpose of this document is to provide clients with information on how to lodge a complaint.
Anchor Capital is committed to handling client complaints in a timely and fair manner and has implemented systems and procedures to satisfy this commitment.
This document has been formulated in accordance with the provisions of the Financial Advisory and Intermediary Services Act, 37 of 2002 (“FAIS”), the relevant provisions contained in the Collective Investment Schemes Control Act, 45 of 2002 (“CISCA”), the Long-term Insurance Act, 52 of 1998 and the Policyholder Protection rules issued thereunder (“LTIA”), as well as the principles embodied in the “Treating Clients Fairly” ( “TCF”) initiative published by the Financial Services Board.

Commitment to Client Service

Our commitment is to provide excellent service to our clients.
All complaints are taken seriously and we aim to resolve complaints to the satisfaction of our clients wherever possible.

Scope

Definition of Complaint

Receiving of a Complaint

Resolution of a Complaint